Of course, customer service is not the first thing that comes to mind with a vending machine business, but nonetheless, it is important. Indirect customer service is an actual thing! It helps your business model and works with making people want to come back to purchase your products. Customer service is not only for the customers, but also the business owners you may encounter whilst placing your vending machine.
It is important to make connections with other vending business owners and location business owners, you can do this by looking up your state's vending association and join local groups for entrepreneurs. Stocking your vending machine weekly or bi-weekly and keeping it stocked is indirect customer service. Make sure that products are readily available for your customers. Lastly, it is important to provide an 800 number so customers may leave comments or report any issues with your machine and/or provide feedback.